Our call center solutions, include
Market research. Outbound call centers services can benefit your
business with useful (and actionable) market research metrics. Our call
center platform includes advanced research methods to help your business
find hidden opportunities for new business, or to improve on your existing
products and services. Whatever your market research needs are, Access’s
outbound call center services deliver exceptional value.
Telesales and upsells. Never let a sales opportunity pass you by.
Access’s call center capability includes sales scripts and other tele-friendly
tools to maximize your potential sales figures. Effective outbound call
center services should also embrace a two-way methodology; streamlined
outreach strategies combined with a plan to increase inbound profits.
Telesales and upsells are included as part of our market-oriented outbound
call center platform.
Surveys and feedback. Businesses usually focus on how their
customers are doing. Are they satisfied with your products and services?
Are their customer service expectations being met on a daily (or hourly)
basis? Access’s outbound call center software include the best survey and
feedback platform to keep tabs on your customers – and also keep track of
how your business is handling customer expectations for products and
Customer retention. Gaining new clients is important. Yet retaining them
is even more critical to your company’s reputation. Without practical and
purposeful outbound call center services, keeping clients is hard to
accomplish. But TTC helps you simplify your customer retention efforts
with built-in technologies and tools to improve customer satisfaction.
Keep your clients with Access’s outbound call center solutions – you
concentrate on what your business does best, while we handle the
outsourcing heavy lifting.
Appointment setting. Face-to-face interaction knows no
substitution. Whether it’s a monthly checkup or high-profile sales
meeting, Access’s call center platform and appointment management keeps
your customers on the radar at all times.
Scheduled callbacks. Reminders are just one part of your outreach
strategy. Let Access’s automated technology and live agent support keep
the lines of communication open. Scheduled callbacks let your clients know
you’re engaged. With active, on-point outbound calls, you’ll help
establish professional (and profitable) relationships.
Our outbound sales agents are tightly managed to ensure key metrics are hit and that the project meets our clients’ needs. We manage the project and provide feedback so that our service fits seamlessly into your day to day operations. This way we make and manage the calls so they enhance rather than interrupt your company’s operations.